These Terms & Conditions ("Terms") govern your access to and use of GymPlus.io, a cloud-based gym CRM SaaS platform for gym owners, fitness centers, consultants, and multi-branch fitness businesses.

By visiting our website, requesting a demo, creating an account, subscribing to a plan, or using the platform, you agree to these Terms. If you use GymPlus.io on behalf of a gym, company, or organization, you confirm that you have authority to accept these Terms for that organization.

1. Use of GymPlus.io

GymPlus.io provides software tools for gym operations, including member management, subscriptions, attendance, invoices, payments, branches, staff, alerts, reports, and related business workflows.

You may use GymPlus.io only for lawful business purposes and in accordance with these Terms, applicable laws, and any subscription, order, or service agreement that applies to your account.

2. Account Registration

To use certain features, you may need to create an account and provide accurate information about yourself and your gym. You are responsible for keeping account details current and protecting login credentials.

You are responsible for all activity under your account, including activity by owners, admins, staff, consultants, or other users you invite. Notify us promptly at info@gymplus.io if you suspect unauthorized access.

3. Subscription Plans and Billing

GymPlus.io may offer free demos, trial access, monthly plans, annual plans, custom plans, or enterprise packages. Plan features, limits, pricing, billing cycles, and taxes may vary by region, currency, plan, or agreement.

By subscribing to a paid plan, you agree to pay all applicable fees when due. If payment fails or remains unpaid, we may limit, suspend, or terminate access after reasonable notice where practical.

Fees are generally non-refundable unless required by law or stated in a separate written agreement. If you cancel, access may continue until the end of the paid billing period unless otherwise specified.

4. Free Trials, Demos, and Early Access

We may provide demos, free trials, pilot access, or early-access features. These may be limited by time, features, branch count, member count, support level, or other conditions.

We may change, pause, or end free trials or demo access at any time. Trial or demo access does not guarantee continued free access or availability of every feature.

5. User Responsibilities

You agree to:

  • Provide accurate account, gym, billing, and contact information
  • Use strong passwords and manage staff permissions carefully
  • Ensure your users comply with these Terms
  • Use GymPlus.io only for legitimate gym and fitness business operations
  • Comply with applicable privacy, consumer, employment, tax, payment, telecom, and business laws in your location
  • Review reports, invoices, payment records, and member data before making business decisions based on them

6. Gym and Member Data Responsibility

Your gym controls the data it enters into GymPlus.io, including member records, attendance, payments, invoices, subscription details, staff information, and branch data. You are responsible for having the required permissions, notices, and legal basis to collect and use that data.

GymPlus.io processes gym and member data to provide the service. We do not own your gym's operational data. For more information, see our Privacy Policy.

7. Acceptable Use

You must not use GymPlus.io to:

  • Break any applicable law or regulation
  • Upload unlawful, misleading, harmful, or unauthorized data
  • Access, copy, alter, or interfere with another customer's data
  • Attempt to bypass security, authentication, tenant isolation, rate limits, or access controls
  • Reverse engineer, resell, sublicense, copy, or misuse the platform except as allowed by law or written agreement
  • Send spam, abusive messages, or unlawful notifications through connected email, SMS, WhatsApp, or other channels
  • Use the service in a way that harms availability, security, reputation, or performance for other customers

8. Third-Party Services and Integrations

GymPlus.io may integrate with third-party providers such as payment gateways, SMS gateways, email services, analytics tools, hosting providers, or support tools. Your use of those services may be subject to separate terms and fees from the provider.

You are responsible for configuring third-party services correctly and complying with their requirements, including message consent, payment rules, tax rules, and local telecom regulations.

9. Intellectual Property

GymPlus.io, including its software, interface, design, workflows, content, documentation, branding, and related materials, is owned by us or our licensors and is protected by intellectual property laws.

You may use GymPlus.io only as allowed under these Terms. You retain ownership of your gym data, member data, logo, business content, and materials you upload, subject to the rights needed for us to provide the service.

10. Service Availability and Changes

We aim to keep GymPlus.io reliable and available, but we do not guarantee uninterrupted or error-free service. Maintenance, updates, third-party outages, internet issues, hosting interruptions, security events, or events outside our control may affect availability.

We may improve, modify, add, remove, or limit features over time. We will try to provide reasonable notice when a material change significantly affects active customers.

11. Support

Support may be provided through email, WhatsApp, dashboard messages, documentation, or other channels. Support availability and response times may vary by plan, region, issue severity, and working hours.

12. Limitation of Liability

To the maximum extent permitted by applicable law, GymPlus.io will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, business opportunities, goodwill, data, or expected savings.

To the maximum extent permitted by applicable law, our total liability for claims related to the service will not exceed the fees paid by you to GymPlus.io for the affected service during the three months before the event giving rise to the claim, unless a different limit is required by law or agreed in writing.

13. Disclaimer

GymPlus.io is provided on an "as is" and "as available" basis. We do not promise that the platform will meet every business need, prevent all losses, recover all dues, guarantee member retention, or replace professional accounting, tax, legal, or business advice.

14. Termination

You may stop using GymPlus.io or request cancellation according to your plan or agreement. We may suspend or terminate access if you breach these Terms, fail to pay fees, create security risk, misuse the service, or if continued access would expose us or others to legal or operational risk.

After termination, access to the platform may be disabled and data may be retained or deleted according to our Privacy Policy, backup processes, legal requirements, and any applicable agreement.

15. Changes to These Terms

We may update these Terms from time to time. When changes are made, we will update the "Last updated" date on this page. For material changes, we may provide additional notice through the website, email, dashboard, or another appropriate channel.

Your continued use of GymPlus.io after updated Terms become effective means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of [Insert governing law and jurisdiction]. Any disputes will be handled in the courts or dispute forum specified by that jurisdiction, unless applicable law requires otherwise.

17. Contact

For questions about these Terms, billing, subscriptions, or your account, contact us:

Legal note: These Terms are prepared as general website content for a SaaS platform. They should be reviewed by a qualified legal professional before publication.