This Refund Policy explains how refunds and subscription cancellations work for GymPlus.io. It applies to purchases of our gym management software and should be read with our Terms & Conditions.
1. Refund eligibility
Subscription fees are generally non-refundable, except where a refund is required by applicable law, provided under the payment provider's applicable terms, or expressly agreed by us in writing. Mandatory consumer rights, including any applicable withdrawal rights or remedies for a service that is faulty or materially different from its description, remain unaffected.
Contact us if you believe you have been charged incorrectly or the service has a material problem. We will review the purchase details and the reason for your request. Submitting a request does not guarantee a refund unless you are entitled to one.
2. Subscription cancellations and renewals
Cancelling a subscription prevents future renewals once the cancellation takes effect. Cancellation does not automatically refund an existing payment or create a prorated refund for unused time. Access may continue until the end of the paid billing period, as described in your subscription terms.
Cancel before your next renewal date if you do not want another billing period. If you need help cancelling, contact us using the details below. Any refund entitlement under applicable law or your payment provider's terms continues to apply.
3. Purchases processed by Paddle
If your purchase is processed by Paddle, its Refund Policy and Buyer Terms apply to the payment. These include applicable statutory rights and discretionary refund rules.
For a Paddle payment, request a refund through Paddle buyer support or the support link in your receipt. Use the subscription-management link in your confirmation email or Paddle buyer support to cancel. Follow the time limits in Paddle's policy; where a discretionary refund is requested, submit it within 14 days of the transaction. Paddle reviews these requests individually.
4. Billing errors and service issues
If you notice a duplicate or incorrect charge, or experience a persistent issue preventing you from using the service as described, contact us promptly with the relevant details. We will investigate and help resolve the issue or coordinate any applicable refund with the payment provider. This process does not limit your statutory rights.
5. How to contact us
Email info@gymplus.io with:
- The email address used for your GymPlus.io account.
- Your receipt, invoice number, or transaction reference.
- The payment date and amount.
- A brief explanation of your refund request and any relevant service issue.
Do not send passwords or full payment-card details. For a Paddle payment, you may also contact Paddle directly through the buyer support link above.
6. Approved refunds
Approved refunds are handled by the payment provider, normally through the original payment method where possible. The time for funds to appear depends on the provider and your bank. The provider will confirm the applicable processing details. Access to the refunded subscription or service may end when the refund is issued.
7. Related policies
Read our Terms & Conditions for the broader subscription terms and our Privacy Policy for information about personal data. Updates to this policy do not remove rights that apply to an existing purchase.