This Privacy Policy explains how GymPlus.io ("GymPlus.io", "we", "our", or "us") collects, uses, stores, and protects information when you visit our website, request a demo, create an account, or use our gym CRM SaaS platform.

GymPlus.io is designed for gym owners, fitness centers, gym consultants, and multi-branch fitness businesses. Because gyms use the platform to manage members, subscriptions, attendance, invoices, payments, staff, branches, reports, and alerts, we treat data privacy as an important operational responsibility.

1. Information We Collect

We may collect information directly from you, automatically through the platform, or from third-party services that you choose to connect.

1.1 Account and Contact Information

When you request a demo, contact us, or register for GymPlus.io, we may collect your name, email address, phone number, WhatsApp number, gym name, business role, branch count, country, and other details you choose to provide.

1.2 Gym and Business Information

GymPlus.io may store information about your gym, including branch names, staff users, membership packages, subscription settings, attendance rules, invoice details, payment records, notification settings, and reports generated through the platform.

1.3 Member Data Entered by Your Gym

As a gym owner or authorized staff user, you may enter member information such as names, contact details, photos, membership plans, attendance records, invoices, payment status, notes, and other gym-related records. This information is controlled by your gym and processed by GymPlus.io to provide the service.

1.4 Technical and Usage Information

We may collect technical data such as IP address, browser type, device information, pages visited, timestamps, login activity, feature usage, error logs, and general analytics. This helps us secure, maintain, and improve the platform.

2. How We Use Information

We use information to operate GymPlus.io, support customers, improve the product, and communicate important updates. This may include:

• Creating and managing gym accounts and user access
• Providing member management, attendance, billing, invoice, payment, branch, staff, and reporting features
• Responding to demo requests, support questions, and service messages
• Sending operational alerts, renewal notices, product updates, and account-related communication
• Monitoring performance, preventing abuse, debugging issues, and improving security
• Preparing aggregated insights that do not identify a specific gym or member

3. Account and Gym Data

Your gym remains responsible for the accuracy, legality, and permission basis for member and staff data entered into GymPlus.io. We process that data to provide the software features your gym uses.

Authorized users within your gym may access data according to their assigned roles and permissions. GymPlus.io staff access customer data only when reasonably needed for support, maintenance, security, troubleshooting, or legal compliance.

4. Payment and Billing Data

GymPlus.io may store subscription plan details, billing status, invoice references, payment history, and related account billing information. If online payment processing is enabled, card, bank, wallet, or payment gateway information may be handled by third-party payment providers according to their own policies.

We do not ask you to enter unnecessary financial information into GymPlus.io. Do not store sensitive payment credentials inside notes, messages, or custom fields.

5. Cookies and Analytics

We may use cookies and similar technologies to keep users signed in, maintain secure sessions, remember preferences, understand website traffic, and improve the product experience.

Some analytics or infrastructure tools may collect limited technical information. Where required by law, you may be able to control cookies through your browser settings or cookie preferences.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect data. These may include HTTPS/TLS encryption, access controls, secure authentication practices, backup processes, activity monitoring, and separation of customer environments where applicable.

No online system can be guaranteed to be completely secure. You are responsible for using strong passwords, limiting staff access, reviewing permissions, and notifying us promptly if you suspect unauthorized access.

7. Data Sharing

We do not sell your gym data or member data. We may share limited information only when necessary to operate the service, comply with the law, or protect the platform.

• Service providers: Hosting, cloud infrastructure, analytics, communication, payment, support, and security providers that help us deliver GymPlus.io.
• Third-party integrations: Providers you choose to connect, such as SMS, email, payment, or analytics services.
• Legal and safety reasons: When required by applicable law, court order, government request, dispute process, or to protect rights, safety, and security.
• Business transfers: If GymPlus.io is involved in a merger, acquisition, financing, restructuring, or sale of assets, data may be transferred as part of that process with appropriate safeguards.

8. User Rights

Depending on your location, you may have rights to access, correct, export, restrict, or delete certain personal information. Gym owners may also request help with account data or tenant data subject to contractual, operational, legal, and backup limitations.

Members of a gym should usually contact their gym directly for changes to member records, because the gym controls that member data inside GymPlus.io.

9. Data Retention

We retain account, gym, billing, technical, and member data for as long as needed to provide GymPlus.io, comply with legal obligations, resolve disputes, maintain backups, prevent abuse, and enforce agreements.

After an account is cancelled or terminated, data may remain for a limited period in backups or records before deletion according to our operational processes. Specific retention periods may depend on your subscription, region, legal requirements, and support needs.

10. Children's Privacy

GymPlus.io is intended for businesses and authorized users, not for children to create accounts directly. Gyms may manage records for younger members where permitted by law and with appropriate consent from parents, guardians, or the responsible gym customer.

11. Third-Party Services

GymPlus.io may link to or integrate with third-party websites and services, including payment gateways, SMS providers, email services, analytics tools, hosting providers, and support tools. Their privacy practices are governed by their own policies, not this Privacy Policy.

12. International Use

GymPlus.io may be used by gyms and fitness businesses in different countries. Data may be processed in countries where we or our service providers operate. By using the platform, you understand that data may be processed outside your location, subject to applicable safeguards and legal requirements.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date on this page. For material changes, we may provide additional notice through the website, email, dashboard, or another appropriate channel.

14. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, contact us:

• Email: info@gymplus.io
• Website: https://gymplus.io
• Legal entity and mailing address: [Insert registered business name and address, if applicable]

Legal note: This page is prepared as general website content for a SaaS platform. It should be reviewed by a qualified legal professional before publication.